Email has become the default method for sending and receiving information. The sheer growth in correspondence (email now represents more than 90% of project communication) presents the construction industry with a number of difficult problems that have to be resolved.
Email management is a key part of every Workspace implementation; indeed some installations start by focusing on this one issue.
Whilst the problems are complex and interrelated we can summarise them as follows:
ACCESSIBILITY – how effective is your organisation at ensuring that when an email arrives the correct procedures are followed to ensure that it is filed in the right place and that it is accessible by the rest of the project team when they need it.
TECHNICAL - email systems (typically Exchange and Outlook) were simply not designed to cope with the volume of email now being stored within their repositories. How often have you received a message about Mailbox limits being reached?
AVAILABILITY – can your company produce all the necessary emails in relation to a particular issue in the event of a claim or to defend a particular contention?
The email management facilities within Workspace are designed to combat all your email management issues. Seamlessly integrating with Outlook the system supports the principle that email should be treated like any other document and is subject to all the same rigour and audit. This allows all documentation to be stored in a single central repository eradicating duplication and removing the need for both network shares and email folders. The Workspace Email Vault goes a step further and safely stores every email that comes in and out of your business.
Key Features
- Drag and drop storage from within Outlook.
- Alternative to Public Folders.
- Email Vault (all emails are securely stored away from the email system).
- Duplicate emails merged automatically.
- Automated filing of project emails.